Freezer not freezing properly; ice cream is soft and ice cubes take a long time to freeze.

Safety first: Unplug the refrigerator before removing freezer panels. Sealed system work must be done by a licensed technician.

Steps:

• Check door seal: Inspect the freezer door gasket for gaps or tears that allow warm air in.
• Inspect evaporator frost pattern: Remove the rear inner panel of the freezer. A healthy system shows a thin, even frost across most of the evaporator. Heavy solid ice or only a small patch of frost indicates problems.
• Defrost if iced over: If the coil is encased in ice, unplug and fully defrost. Then test the defrost heater, evaporator NTC sensor, and defrost thermal fuse and replace faulty parts.
• Sensor replacement: If the freezer temperature reading is inaccurate, replace the Etna freezer NTC temperature sensor.
• Call a technician for sealed system issues: If the frost pattern is weak or uneven and fans/compressor run, a sealed system issue (compressor or refrigerant) is likely and requires professional service.