Ice maker makes ice but does not dispense, auger motor does not turn when paddle is pressed.

Safety first: Unplug the refrigerator before accessing the dispenser or auger motor.

When ice is present but will not dispense, the drive system is suspect.

• Check door switch: Ensure the freezer door switch is working; the dispenser will not operate with the door open.
• Listen for motor: Press the dispenser paddle and listen for auger motor noise. Silence suggests a motor or control issue.
• Inspect auger and coupling: Remove the ice bin and check the auger and drive coupling for cracks or stripped splines.
• Test auger motor: Access the auger motor behind the freezer door liner and test for continuity and proper voltage when the paddle is pressed.
• Replace failed parts: Replace the auger motor or coupling if defective. If the motor never receives power, the dispenser control board may need replacement.