GE Café
User Interface Lockup / Control Panel Failure
Refrigerator display and controls are unresponsive, but interior lights still work.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Control panel software glitch, Failed user interface board, Loose ribbon cable, Main control communication issue
How to Fix / Troubleshooting
Safety first: Turn off power at the breaker before removing the control panel.
An unresponsive display often indicates a UI issue.
- Power reset: Disconnect power for 5–10 minutes, then restore and test the controls.
- Check control lock: Ensure the control lock feature is not enabled; disable it per the user manual.
- Inspect connections: Remove the dispenser or control panel and check the ribbon cable and connectors for secure fit.
- Replace UI board: If the panel remains unresponsive, replace the user interface board.
- Board communication: If a new UI does not restore function, the main control board may be at fault and requires professional diagnosis.
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Repair Difficulty
Medium
3/5
Required Part
Dispenser/User Interface Board
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