Display shows CI; ice production is slow or stopped; ice bin may be empty.

Safety first: Turn off the ice maker and unplug the refrigerator before removing ice maker components. Shut off the household water supply to the refrigerator if disconnecting water lines.

Step 1 – Confirm ice maker is turned on:

• On GE Monogram models, verify the ice maker power switch or control setting is in the ON position.
• Check the display for any additional ice-related icons or lock indicators.

Step 2 – Inspect the ice bin and ice maker:

• Remove the ice bin and check for clumped or melted/refrozen ice that could jam the auger or feeler arm.
• Clear any ice jams and reinstall the bin properly.
• Inspect the ice maker assembly for broken ejector blades or a stuck feeler arm/shutter.

Step 3 – Check the water supply:

• Verify the saddle valve or shutoff valve supplying the refrigerator is fully open.
• Disconnect the water line at the rear and briefly open the valve into a bucket to confirm strong flow.
• If flow is weak, address household plumbing or filter restrictions.

Step 4 – Inspect the fill tube for ice blockage:

• Locate the plastic fill tube entering the ice maker.
• If it is frozen, use a hair dryer on low to gently thaw the ice. Do not use sharp tools.
• Check for leaks at the fill tube connection that could cause refreezing.

Step 5 – Test the ice maker fill valve:

• With the unit unplugged, access the rear lower panel to locate the dual water inlet valve.
• Inspect wiring connections and look for cracks or mineral buildup.
• If you have a multimeter and tech sheet, test the valve coil resistance. Replace the valve if out of spec or if it fails to open when commanded.

Step 6 – Ice maker module replacement:

• If water supply and valve are good but the ice maker does not cycle, the ice maker assembly may be defective.
• Remove mounting screws, disconnect the harness, and install a GE-compatible replacement module.

When to call a technician: If CI persists after verifying water supply, thawing the fill tube, and replacing the ice maker, a control board or communication issue may exist and should be handled by a professional.