GE Monogram Ice Dispenser Mechanical Jam

Ice dispenser not dispensing; auger motor runs or hums but no ice comes out.

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Possible Causes

Ice clumped or frozen together in bin, Broken auger or drive coupling, Stripped dispenser drive yoke, Ice chute door stuck closed

How to Fix / Troubleshooting

Safety first: Unplug the refrigerator before removing the ice bin or working in the dispenser chute. Beware of sharp ice and metal edges.

Step 1 – Inspect ice bin:

  • Remove the bin and break up any clumped ice.
  • Discard old ice and allow fresh ice to form.

Step 2 – Check auger and drive parts:

  • Inspect the auger for cracks or broken welds.
  • Check the drive coupling and yoke for stripped splines.
  • Replace the ice bin assembly or auger drive yoke if damaged.

Step 3 – Inspect ice chute door:

  • Look up the dispenser chute from the front; ensure the door opens when the dispenser is activated.
  • Clean any ice buildup and verify the door spring and solenoid function.

When to call a technician: If internal dispenser gears or solenoids are faulty, professional service is recommended.

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Repair Difficulty

Easy 2/5

Required Part

Ice Bin and Auger Assembly
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