No ice production; ice maker not making ice but water dispenser works.

Safety first: Turn off the ice maker and unplug the refrigerator before removing the ice maker or thawing ice.

Step 1 – Verify ice maker is ON:

• Check the ice maker power switch or control setting.

Step 2 – Check for frozen fill tube:

• Inspect the fill tube entering the ice maker for ice blockage.
• Thaw gently with a hair dryer on low.

Step 3 – Force cycle/test ice maker (if available):

• Use the test button or jumper procedure per the tech sheet to initiate a cycle.
• If the ice maker does not move or fill, replace the ice maker assembly.

Step 4 – Confirm water supply to ice maker:

• Even if the dispenser works, the ice side of the dual valve could be faulty; test and replace the dual water inlet valve if needed.

When to call a technician: If no obvious cause is found, professional diagnostics are recommended.