Refrigerator not cooling at all; both fresh food and freezer compartments warm; interior lights work but no cooling.

Safety first: Unplug the refrigerator before accessing the compressor compartment. Sealed system work and live electrical testing should be done only by qualified technicians.

Step 1 – Listen and observe:

• Check if any fans or the compressor run when the unit is plugged in.
• If lights work but you hear no fans or compressor, suspect a control or power issue.

Step 2 – Check basic power:

• Verify the outlet has power using another appliance.
• Ensure the refrigerator is not in demo mode (refer to user manual).

Step 3 – Access compressor area:

• Remove the rear lower access panel.
• Inspect the compressor, start relay/overload, and wiring for signs of burning or damage.

Step 4 – Test start relay/overload (if non-inverter):

• Unplug the unit and remove the start device from the compressor terminals.
• Shake the relay gently; if it rattles or smells burnt, replace the compressor start relay/overload.

Step 5 – Control and inverter checks:

• If the compressor uses an inverter, visual inspection is usually all a homeowner should do.
• If the inverter or main control board appears damaged, replacement is likely required.

When to call a technician: If the compressor is not starting after relay replacement, or if you suspect a sealed system or inverter issue, contact a GE Monogram-certified technician.