Excessive frost or ice buildup in the freezer compartment, covering food and drawers.

Safety: Unplug the refrigerator before defrosting or accessing electrical components.

Steps:

• Manual defrost: Remove food, unplug the unit, and leave doors open until all ice melts. Use towels to absorb water.
• Check door gaskets: Inspect the freezer door gasket for tears, gaps, or hardened sections. Close the door on a sheet of paper; if it pulls out easily, the seal is weak.
• Adjust door alignment: If the door is sagging, adjust the hinges according to the user manual so the gasket contacts evenly.
• Test defrost components: If frost quickly returns, the defrost heater or thermostat may be faulty. Access the evaporator, test heater continuity and thermostat operation, and replace defective parts.

Note: If you are not comfortable testing electrical parts, contact a technician after performing a full manual defrost and gasket inspection.