Water pooling at the bottom of the refrigerator compartment or under the crisper drawers.

Safety: Unplug the refrigerator before working inside or behind it.

• Locate drain hole: In the refrigerator or freezer (depending on model), remove the rear interior panel to expose the evaporator and find the drain hole beneath it.
• Clear visible blockage: Remove any debris from the drain tray and hole using a soft brush or pipe cleaner.
• Melt ice plug: Use warm (not boiling) water in a turkey baster or syringe to flush the drain until water flows freely into the drain pan at the back.
• Check rear drain hose: At the back of the fridge, locate the drain hose leading to the drip tray on top of the compressor. Ensure it is not kinked or blocked.
• Clean drip tray: Remove and clean the drip tray if accessible, then reinstall.