Freezer not freezing properly, ice cream soft and ice cubes partially melted while fridge seems acceptable.

Safety: Unplug before removing panels or defrosting manually.

• 1. Check temperature setting: Ensure the freezer is set to around -18°C (0°F).
• 2. Inspect for frost on back wall: Heavy frost indicates defrost failure. Access the evaporator and test heater, thermostat, and sensor.
• 3. Check door seal: Inspect the freezer gasket for gaps or damage. Replace if not sealing properly.
• 4. Observe frost pattern: With the rear panel removed and unit running (technician-level check), a healthy system shows even frost across the evaporator. Frost only on a small section suggests a sealed system problem requiring professional service.