Kenmore
Failed User Interface / Touchpad
Refrigerator display works but buttons are unresponsive or only some keys work.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn or damaged touchpad, Moisture intrusion into control panel, Loose ribbon cable to UI board, Failed user interface PCB
How to Fix / Troubleshooting
Safety first: Unplug the refrigerator before removing the control panel.
Steps:
- 1. Inspect panel: Check for cracks or moisture around the display and buttons.
- 2. Remove UI panel: Carefully pry off the trim and remove screws to access the user interface board and ribbon cable.
- 3. Reseat ribbon cable: Disconnect and reconnect the ribbon cable between the touchpad and board.
- 4. Dry moisture: If moisture is present, dry the area thoroughly before reassembly.
- 5. Replace UI board: If buttons remain unresponsive, replace the user interface control board or touchpad assembly as a unit.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Control Board
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