KitchenAid User Interface or Control Lock Issue

Control panel unresponsive; buttons do not work or display is blank, but interior lights may still work.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Control lock enabled, Failed user interface board, Loose ribbon cable connection, Main control board failure

How to Fix / Troubleshooting

Safety first: Unplug the refrigerator before removing control panel covers.

Steps to resolve:

  • Check control lock: Many KitchenAid refrigerators have a control lock feature. Press and hold the lock/unlock button (often 3–5 seconds) to toggle.
  • Power reset: Unplug the unit for 5 minutes, then restore power to reset the electronics.
  • Inspect UI connections: If comfortable, remove the control panel trim and verify that the ribbon cable or harness is firmly seated in the user interface board.

If the panel remains dead or partially responsive, the user interface or main control board may need replacement. This should be done by a technician to ensure correct parts and safe handling of electronics.

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Repair Difficulty

Medium 3/5

Required Part

User Interface Control Board
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