Ice cubes are small, hollow, or clumped together.

Safety first: Turn off the water supply before disconnecting any lines.

Steps to resolve:

• Replace water filter: Install a new KitchenAid filter and flush several gallons of water through the dispenser.
• Check shutoff valve: Ensure the saddle or angle stop valve feeding the refrigerator is fully open.
• Inspect supply line: Look for kinks or flattened sections in the line behind the refrigerator and correct them.

If ice quality does not improve after restoring proper flow, the water inlet valve may not be opening fully and should be tested and replaced if necessary.