Ice maker not making ice, but water dispenser works normally.

Safety first: Turn off the ice maker before working around it. Unplug the refrigerator if removing the ice maker assembly.

Steps to resolve:

• Verify ice maker is ON: Check the power switch or wire bail arm. Ensure it is in the ON position.
• Check ice bin: Make sure the bin is properly seated and not overfilled, which can shut off production.
• Inspect fill tube: Look at the plastic tube that directs water into the ice maker. If it is blocked with ice, thaw it gently with warm air (hair dryer on low, kept at a distance).
• Run test cycle: Some KitchenAid ice makers have a test button or can be cycled via diagnostics. Run a test to see if the motor turns and the mold fills.

If the ice maker does not cycle or fill during tests, the ice maker assembly or its dedicated water valve may need replacement by a technician.