Neff
Airflow Blockage Between Freezer and Fridge
Refrigerator not cooling in fridge compartment but freezer is cold; no error code displayed.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Iced-over evaporator blocking airflow, Stuck or closed air damper, Evaporator fan not running, Overpacked freezer blocking vents
How to Fix / Troubleshooting
Safety: Unplug the refrigerator before removing panels.
Steps:
- Check loading: Ensure food is not blocking air vents in the freezer and fridge compartments. Rear and top vents must remain clear.
- Listen for fan: With the door switch held closed and the unit powered (briefly), listen for the evaporator fan in the freezer. If silent, suspect a fan or defrost issue.
- Inspect for ice build-up: Remove freezer drawers and the rear panel. If the evaporator is encased in ice, the defrost system is not working correctly.
- Manual defrost: Unplug and allow all ice to melt completely. Clean the defrost drain. Do not use sharp tools.
- Check damper: In the fridge compartment, locate the air damper and ensure it opens and closes freely. Replace the damper motor if stuck or broken.
- Fan test: After defrosting, test the evaporator fan motor. Replace if it does not run when powered.
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Repair Difficulty
Medium
3/5
Required Part
Evaporator Fan Motor or Air Damper
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