Display shows 41E on Family Hub screen; touchscreen or smart features may not respond.

Safety first: You will be working near low-voltage electronics; unplug the refrigerator before removing any covers.

Step 1 – Soft reset the Family Hub:

• Press and hold the Power button on the side of the screen (if available) or use the on-screen settings to restart.
• If the screen is frozen, turn off the refrigerator at the breaker for 5 minutes, then restore power.

Step 2 – Check for firmware updates:

• If the screen becomes responsive, go to Settings > About and check for software updates.
• Install any available updates and reboot.

Step 3 – Inspect connections (advanced):

• Unplug the refrigerator.
• Remove the upper hinge cover and any trim around the LCD as per service manual.
• Check that the LVDS and power cables to the LCD Module are fully seated and undamaged.

When to call a technician: If 41E persists after resets and cable checks, the LCD Module or Main PCB may need replacement, which should be done by a qualified technician.