Freezer cold but refrigerator and ice maker both warm; ice production has stopped.

Safety first: Unplug the refrigerator before removing panels. Do not chip ice with sharp tools; you can puncture refrigerant lines.

Step 1 – Inspect for frost buildup

• Look at the back wall of the freezer for heavy frost or ice bulging.
• If the evaporator cover is frosted solid, air cannot circulate to the refrigerator or ice maker.

Step 2 – Perform a manual defrost

• Remove food from the freezer and store in a cooler.
• Unplug the unit and leave the freezer door open for 12–24 hours to melt all ice.
• Clean up water and ensure the drain is clear.

Step 3 – Test defrost components

• Access the freezer evaporator and locate the defrost heater and defrost bi‑metal.
• Use a multimeter to check continuity of both parts; replace any that test open when they should be closed.

Step 4 – Check evaporator fan and gasket

• Verify the freezer evaporator fan runs when the door switch is held closed.
• Inspect the freezer door gasket for gaps, tears, or warping that could allow moist air in; replace if needed.