E19
Thermador Ice Dispenser Motor / Auger Motor Error

Refrigerator shows E19 and may have issues with the ice dispenser or auger not turning.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Failed ice auger motor, Jammed ice in auger, Broken auger coupling, Faulty door switch or dispenser switch

How to Fix / Troubleshooting

Safety first: Unplug the refrigerator before working on the dispenser or auger motor.

Steps to check:

  • Check for jams: Remove the ice bin and inspect the auger for clumped ice or foreign objects. Clear any obstructions.
  • Inspect the coupling: Verify that the auger coupling between the motor and the bin is not stripped or broken.
  • Door switch check: Ensure the freezer door switch is working, as the dispenser will not operate with the door open. Test continuity of the switch.
  • Test the auger motor: Access the auger motor behind the freezer door liner or in the dispenser housing. With power restored and dispenser activated, check for voltage at the motor. If voltage is present but the motor does not run, replace the auger motor.
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Repair Difficulty

Medium 3/5

Required Part

Ice Auger Motor
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