Ice cubes are small, hollow, or clumped together.

Safety first: Shut off water and unplug the refrigerator if removing the ice maker.

Steps:

• Check water pressure: Ensure the supply line is 1/4" copper or braided and not a self-piercing saddle valve. Pressure should be at least 20–40 psi.
• Replace filter: Install a new Viking OEM water filter to restore flow.
• Verify freezer temp: Freezer should be around 0°F (-18°C). Adjust settings if too warm.
• Clean mold: If accessible, gently clean the ice mold with warm water to remove mineral deposits.

Corrective action: After improving water flow and freezer temperature, allow 24 hours for ice quality to normalize. If issues persist, the ice maker or valve may need replacement.