How to Fix / Troubleshooting

Safety: Unplug the appliance before working in the freezer.

Steps:

Remove drawers: Take out freezer baskets to access the bottom.
Clear ice: Use warm water and a plastic scraper to remove ice from the bottom. Do not use sharp tools.
Access drain: Remove the rear inner panel to expose the evaporator and drain trough. Locate the drain hole.
Defrost drain: Pour warm water into the drain until it flows freely to the rear tray. Use a flexible plastic rod to gently clear stubborn blockages.
Reassemble: Dry the area and refit panels and drawers.

Ice forming on the bottom of the freezer compartment

Possible Causes