E004
Bosch Wheel Motor Blocked / Wheel Jam

Robot mower shows E004 and does not move from starting position

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Grass or string wrapped around drive wheel, Wheel motor seized, Damaged wheel gearbox, Faulty wheel motor encoder

How to Fix / Troubleshooting

Safety: Turn OFF the main switch and wear cut-resistant gloves before touching the underside or wheels.

  • Inspect both drive wheels: Look for grass, roots, or wire wrapped around the wheel axles. Remove all debris carefully with pliers or a knife, avoiding damage to seals.
  • Check wheel rotation: With power OFF, rotate each wheel by hand. They should turn smoothly with some resistance from the gearbox. A locked or very rough wheel indicates a mechanical fault.
  • Clean wheel treads: Remove compacted mud or grass from the wheel treads to reduce load.
  • Restart the mower: Turn ON and start a manual mow to see if E004 clears.
  • If the error persists: The affected drive wheel motor, gearbox, or motor encoder may need replacement. This requires opening the chassis and disconnecting the motor from the main board.
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Repair Difficulty

Hard 4/5

Required Part

Drive Wheel Motor Assembly
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