Error 21
Gardena Remote Start / Guide Wire Configuration Fault

Display shows “Error 21 – Remote start problem” when trying to start from a remote area via guide wire.

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Possible Causes

Incorrect remote start point configuration in settings, Damaged guide wire at remote start location, Boundary wire too close to guide wire causing interference, Firmware bug in remote start logic

How to Fix / Troubleshooting

Safety first: Switch OFF the mower before adjusting wiring.

  • Check settings: In the mower menu or Gardena app, review the remote start settings and distances. Reset to default values and test.
  • Inspect guide wire: Verify the guide wire is intact and correctly routed through the remote start area.
  • Adjust boundary distance: Ensure the boundary wire is laid at the recommended distance from the guide wire to avoid signal interference.
  • Test local start: Start the mower from the charging station to confirm basic operation, then re-test remote start.

If remote start errors persist with correct wiring, consult Gardena support for firmware updates or advanced diagnostics.

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Repair Difficulty

Easy 2/5

Required Part

Gardena Guide Wire
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