E21
TerraMow Chassis Shock / Impact Detected

Mower shows E21 and stops; often after hitting a solid obstacle.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Severe collision with obstacle, Misaligned shock sensor, Damaged chassis frame, Faulty impact sensor board

How to Fix / Troubleshooting

Safety: Inspect the mower and area for hazards before restarting.

  • Check for visible damage: Examine the TerraMow shell, wheels, and bumper for cracks or deformation.
  • Remove obstacles: Clear rocks, branches, or garden fixtures from the mowing area.
  • Reset sensor: Turn the mower OFF, wait 30 seconds, then ON. Some models clear the impact fault after a power cycle.
  • Inspect impact sensor: If accessible, verify the shock sensor module is securely mounted and its wiring intact.
  • Replace if needed: Install a new TerraMow impact sensor or repair the chassis if structural damage is found.
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Repair Difficulty

Medium 3/5

Required Part

TerraMow Impact Sensor Module
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