E16
Amazon Basics
LIDAR / Laser Distance Sensor Error (for models with laser turret)
Robot vacuum displays E16; unit may move erratically or fail to map rooms correctly (on mapping-capable models).
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
LIDAR turret blocked by dust, Turret motor stuck, LIDAR window scratched, LIDAR cable loose or sensor failure
How to Fix / Troubleshooting
Safety first: Turn OFF the robot and keep fingers away from the rotating laser turret.
- 1. Clean LIDAR window: If your Amazon Basics model has a raised circular turret, gently wipe the transparent window with a soft, dry cloth.
- 2. Check turret rotation: Gently nudge the turret to ensure it can rotate freely. Do not force it.
- 3. Remove obstructions: Make sure no stickers, tape, or objects are touching the turret.
- 4. Restart mapping: Power ON the robot and start a cleaning or mapping run in an open area.
- 5. If E16 persists: The LIDAR sensor module or its motor may be defective. Replacement requires opening the top cover, disconnecting the LIDAR harness, and installing a new module. This is an advanced repair and may void warranty if done by the user.
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Repair Difficulty
Professional Required
5/5
Required Part
LIDAR Sensor Module
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