Amazon Basics
Amazon Basics Robot Vacuums Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
Advertisements
E1
Robot vacuum will not start cleaning; app or top LEDs show E1 shortly after pressing Start.
Main Brush Motor Overload / Stall
E10
Robot vacuum shows E10 and cannot connect to Wi‑Fi or app; sometimes appears after firmware update.
Wi‑Fi Module / Communication Error
E11
Robot vacuum shows E11; dust bin icon may flash and unit refuses to start.
Dust Bin Presence Sensor Error
E12
Robot vacuum displays E12 and stops; often accompanied by loud grinding or clicking from the brush area.
Main Brush Gearbox / Transmission Failure
E13
Robot vacuum shows E13; unit may not dock correctly or may overshoot the dock.
Charging Dock IR / Home Sensor Error
E14
Robot vacuum displays E14; unit may shut down unexpectedly during cleaning.
Overheating Protection Triggered
E15
Robot vacuum shows E15; unit may not respond to buttons or remote commands.
Keypad / Button Panel Communication Error
E16
Robot vacuum displays E16; unit may move erratically or fail to map rooms correctly (on mapping-capable models).
LIDAR / Laser Distance Sensor Error (for models with laser turret)
E17
Robot vacuum shows E17; unit may not detect walls or may collide hard with obstacles.
Front IR Obstacle Sensor Failure
E18
Robot vacuum displays E18; unit may not recognize virtual walls or magnetic boundary strips (if supported).
Magnetic / Hall Sensor Error
E19
Robot vacuum shows E19; unit may not charge even when correctly docked.
Charging Circuit / Power Input Error
E2
Robot vacuum stops shortly after starting and displays E2; main side brush does not spin.
Side Brush Motor Overload / Stall
E20
Robot vacuum displays E20; unit may not respond to remote control commands.
Remote Control Receiver Error
E3
Robot vacuum stops and shows E3; suction is weak or fan does not run.
Fan / Suction Motor Fault
E4
Robot vacuum beeps and shows E4; it stops near obstacles or in open areas and will not move.
Bumper / Obstacle Sensor Stuck
E5
Robot vacuum shows E5 and refuses to start; often occurs when placed on thick carpet or thresholds.
Cliff / Anti-Drop Sensor Error
E6
Robot vacuum displays E6 and does not move; wheels may twitch but stop immediately.
Drive Wheel Motor Error
E7
Robot vacuum shows E7 and stops; often occurs when the unit is lifted or stuck under furniture.
Stuck or Lifted Robot Detected
E8
Robot vacuum shows E8 and returns to dock or shuts down; battery icon may flash.
Battery Pack Fault / Low Voltage Protection
E9
Robot vacuum displays E9; often associated with navigation issues or spinning in circles.
Gyroscope / IMU Calibration Error
Symptom
Robot vacuum does not detect stairs and may approach edges dangerously close.
Degraded Cliff Sensor Performance
Symptom
Robot vacuum does not respond to any buttons, app commands, or remote; appears completely dead.
No Power / Main Board or Power Supply Failure
Symptom
Robot vacuum does not return to the charging dock at the end of cleaning; it stops in random locations.
Dock Localization / Return-to-Home Failure
Symptom
Robot vacuum does not start at scheduled times, but can be started manually.
Scheduling / Real-Time Clock Malfunction
Symptom
Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.
Overheating Motor or Electrical Component
Symptom
Robot vacuum frequently gets stuck on thresholds, rugs, or cables.
Mobility and Obstacle Handling Limitation
Symptom
Robot vacuum is very loud during operation, with rattling or grinding noises from the bottom.
Mechanical Wear of Brushes and Bearings
Symptom
Robot vacuum leaves streaks or marks on floors, especially on glossy surfaces.
Contaminated Wheels or Brushes
Symptom
Robot vacuum leaves visible dust and debris on the floor; cleaning performance is poor even though it runs normally.
Reduced Suction and Agitation Efficiency
Symptom
Robot vacuum occasionally reboots during cleaning without user input.
Intermittent Power or Firmware Instability
Symptom
Robot vacuum runs for only a few minutes and then returns to the dock or shuts off without an error code.
Battery Capacity Degradation
Symptom
Robot vacuum spins in circles or follows erratic paths, missing large areas of the room.
Navigation Sensor Misalignment or Failure
Symptom
Robot vacuum starts but stops after a few seconds without an error, often in the same spot.
Startup Self-Test Failure
Symptom
Robot vacuum's app map is inaccurate or rooms are misidentified; cleaning pattern seems random on a mapping model.
Mapping Data Corruption
Symptom
Robot vacuum's dust bin fills very quickly with fine dust, and filters clog after only a few minutes.
Excessive Dust Load / Inadequate Filtration
Symptom
Robot vacuum's front caster wheel does not rotate freely, causing drag marks and navigation issues.
Front Caster Wheel Seizure
Symptom
Robot vacuum's main brush does not spin, but no error code is shown; suction still works.
Main Brush Drive Coupling Slippage
Symptom
Robot vacuum's side brush flies off during cleaning or wobbles excessively.
Side Brush Mounting Failure
Symptom
Robot vacuum's Wi‑Fi connection drops frequently, and it often appears offline in the app.
Unstable Wireless Connectivity
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Robot vacuum will not start cleaning; app or top LEDs show E1 shortly after pressing Start.
|
Main Brush Motor Overload / Stall | View Details |
| E10 |
Robot vacuum shows E10 and cannot connect to Wi‑Fi or app; sometimes appears after firmware update.
|
Wi‑Fi Module / Communication Error | View Details |
| E11 |
Robot vacuum shows E11; dust bin icon may flash and unit refuses to start.
|
Dust Bin Presence Sensor Error | View Details |
| E12 |
Robot vacuum displays E12 and stops; often accompanied by loud grinding or clicking from the brush area.
|
Main Brush Gearbox / Transmission Failure | View Details |
| E13 |
Robot vacuum shows E13; unit may not dock correctly or may overshoot the dock.
|
Charging Dock IR / Home Sensor Error | View Details |
| E14 |
Robot vacuum displays E14; unit may shut down unexpectedly during cleaning.
|
Overheating Protection Triggered | View Details |
| E15 |
Robot vacuum shows E15; unit may not respond to buttons or remote commands.
|
Keypad / Button Panel Communication Error | View Details |
| E16 |
Robot vacuum displays E16; unit may move erratically or fail to map rooms correctly (on mapping-capable models).
|
LIDAR / Laser Distance Sensor Error (for models with laser turret) | View Details |
| E17 |
Robot vacuum shows E17; unit may not detect walls or may collide hard with obstacles.
|
Front IR Obstacle Sensor Failure | View Details |
| E18 |
Robot vacuum displays E18; unit may not recognize virtual walls or magnetic boundary strips (if supported).
|
Magnetic / Hall Sensor Error | View Details |
| E19 |
Robot vacuum shows E19; unit may not charge even when correctly docked.
|
Charging Circuit / Power Input Error | View Details |
| E2 |
Robot vacuum stops shortly after starting and displays E2; main side brush does not spin.
|
Side Brush Motor Overload / Stall | View Details |
| E20 |
Robot vacuum displays E20; unit may not respond to remote control commands.
|
Remote Control Receiver Error | View Details |
| E3 |
Robot vacuum stops and shows E3; suction is weak or fan does not run.
|
Fan / Suction Motor Fault | View Details |
| E4 |
Robot vacuum beeps and shows E4; it stops near obstacles or in open areas and will not move.
|
Bumper / Obstacle Sensor Stuck | View Details |
| E5 |
Robot vacuum shows E5 and refuses to start; often occurs when placed on thick carpet or thresholds.
|
Cliff / Anti-Drop Sensor Error | View Details |
| E6 |
Robot vacuum displays E6 and does not move; wheels may twitch but stop immediately.
|
Drive Wheel Motor Error | View Details |
| E7 |
Robot vacuum shows E7 and stops; often occurs when the unit is lifted or stuck under furniture.
|
Stuck or Lifted Robot Detected | View Details |
| E8 |
Robot vacuum shows E8 and returns to dock or shuts down; battery icon may flash.
|
Battery Pack Fault / Low Voltage Protection | View Details |
| E9 |
Robot vacuum displays E9; often associated with navigation issues or spinning in circles.
|
Gyroscope / IMU Calibration Error | View Details |
| – |
Robot vacuum does not detect stairs and may approach edges dangerously close.
|
Degraded Cliff Sensor Performance | View Details |
| – |
Robot vacuum does not respond to any buttons, app commands, or remote; appears completely dead.
|
No Power / Main Board or Power Supply Failure | View Details |
| – |
Robot vacuum does not return to the charging dock at the end of cleaning; it stops in random locations.
|
Dock Localization / Return-to-Home Failure | View Details |
| – |
Robot vacuum does not start at scheduled times, but can be started manually.
|
Scheduling / Real-Time Clock Malfunction | View Details |
| – |
Robot vacuum emits a burning smell or very hot air from the exhaust during cleaning.
|
Overheating Motor or Electrical Component | View Details |
| – |
Robot vacuum frequently gets stuck on thresholds, rugs, or cables.
|
Mobility and Obstacle Handling Limitation | View Details |
| – |
Robot vacuum is very loud during operation, with rattling or grinding noises from the bottom.
|
Mechanical Wear of Brushes and Bearings | View Details |
| – |
Robot vacuum leaves streaks or marks on floors, especially on glossy surfaces.
|
Contaminated Wheels or Brushes | View Details |
| – |
Robot vacuum leaves visible dust and debris on the floor; cleaning performance is poor even though it runs normally.
|
Reduced Suction and Agitation Efficiency | View Details |
| – |
Robot vacuum occasionally reboots during cleaning without user input.
|
Intermittent Power or Firmware Instability | View Details |
| – |
Robot vacuum runs for only a few minutes and then returns to the dock or shuts off without an error code.
|
Battery Capacity Degradation | View Details |
| – |
Robot vacuum spins in circles or follows erratic paths, missing large areas of the room.
|
Navigation Sensor Misalignment or Failure | View Details |
| – |
Robot vacuum starts but stops after a few seconds without an error, often in the same spot.
|
Startup Self-Test Failure | View Details |
| – |
Robot vacuum's app map is inaccurate or rooms are misidentified; cleaning pattern seems random on a mapping model.
|
Mapping Data Corruption | View Details |
| – |
Robot vacuum's dust bin fills very quickly with fine dust, and filters clog after only a few minutes.
|
Excessive Dust Load / Inadequate Filtration | View Details |
| – |
Robot vacuum's front caster wheel does not rotate freely, causing drag marks and navigation issues.
|
Front Caster Wheel Seizure | View Details |
| – |
Robot vacuum's main brush does not spin, but no error code is shown; suction still works.
|
Main Brush Drive Coupling Slippage | View Details |
| – |
Robot vacuum's side brush flies off during cleaning or wobbles excessively.
|
Side Brush Mounting Failure | View Details |
| – |
Robot vacuum's Wi‑Fi connection drops frequently, and it often appears offline in the app.
|
Unstable Wireless Connectivity | View Details |
No matching codes found
Advertisements