Amazon Basics
Degraded Cliff Sensor Performance
Robot vacuum does not detect stairs and may approach edges dangerously close.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Cliff sensors dirty or scratched, Low ambient light affecting sensors, Cliff sensor LEDs weakened, Sensor board aging
How to Fix / Troubleshooting
Safety first: Do not operate the robot near stairs until the issue is resolved. Use physical barriers if necessary.
- 1. Clean cliff sensors: Wipe each underside sensor window with a soft, dry cloth.
- 2. Test over a dark mat: Place a dark mat or cloth on the floor and run the robot toward it. It should treat it like a drop and avoid it.
- 3. Improve lighting: Ensure the area near stairs is adequately lit during cleaning.
- 4. If detection remains unreliable: The cliff sensor modules may be weakened or damaged and should be replaced as a set to maintain consistent performance.
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Repair Difficulty
Medium
3/5
Required Part
Cliff Sensor Module
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