Amazon Basics
Scheduling / Real-Time Clock Malfunction
Robot vacuum does not start at scheduled times, but can be started manually.
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Possible Causes
Incorrect schedule settings in app, Time zone or clock not set, Firmware bug, Internal RTC circuit fault
How to Fix / Troubleshooting
Safety first: Ensure the robot is on the dock with sufficient charge when testing schedules.
- 1. Verify schedule in app: Open the Amazon Basics or companion app and confirm that schedules are enabled for the correct days and times.
- 2. Check time settings: Ensure the robot's time zone and clock are correct. Adjust if necessary.
- 3. Update firmware: Check for and install any available firmware updates via the app.
- 4. Reset schedules: Delete all schedules, reboot the robot, then recreate the schedules.
- 5. If the robot still ignores schedules: The internal real-time clock circuit on the main board may be faulty. Main board replacement may be required.
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Repair Difficulty
Easy
2/5
Required Part
Main Control Board
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