Amazon Basics Dock Localization / Return-to-Home Failure

Robot vacuum does not return to the charging dock at the end of cleaning; it stops in random locations.

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Possible Causes

Dock placed in poor location, IR home signal blocked, Weak battery preventing return, Navigation map corrupted

How to Fix / Troubleshooting

Safety first: Ensure the dock is plugged in and the area around it is clear.

  • 1. Reposition dock: Place the dock against a wall with at least 1 meter of clear space in front and 0.5 meters on each side. Avoid corners and behind furniture.
  • 2. Clean IR sensors: Wipe the front of the dock and the robot's IR receiver window.
  • 3. Reset map (for mapping models): Use the app to delete the existing map and allow the robot to create a new one.
  • 4. Check battery health: If the robot often stops far from the dock with low battery, consider replacing the battery pack.
  • 5. If the robot still cannot find the dock: The IR home sensor or navigation system may be faulty and require service.
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Repair Difficulty

Easy 2/5

Required Part

Charging Dock
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