E10
Amazon Basics
Wi‑Fi Module / Communication Error
Robot vacuum shows E10 and cannot connect to Wi‑Fi or app; sometimes appears after firmware update.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Wi‑Fi module firmware glitch, Weak router signal, Incorrect Wi‑Fi password or unsupported band, Internal Wi‑Fi module failure
How to Fix / Troubleshooting
Safety first: Ensure the robot is on the dock and has sufficient battery before performing resets or updates.
- 1. Check Wi‑Fi network: Confirm your router is broadcasting a 2.4 GHz network (most Amazon Basics robot vacuums do not support 5 GHz only). Ensure the signal is strong where the dock is located.
- 2. Reboot router and robot: Power cycle your router. Turn the robot OFF for 30 seconds, then ON again.
- 3. Reset Wi‑Fi settings: Use the Wi‑Fi reset button combination described in the manual (often holding the power or home button for several seconds until a tone or LED pattern appears). Re-add the robot in the Amazon or companion app.
- 4. Update firmware: If the app connects intermittently, check for firmware updates and apply them while the robot remains on the dock.
- 5. If E10 remains and the robot cannot connect at all: The internal Wi‑Fi module or its antenna may be defective. This module is usually integrated on the main PCB; replacement typically means replacing the main control board. Contact support for service options.
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Repair Difficulty
Medium
3/5
Required Part
Wi‑Fi Module (on Main Control Board)
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