E7
Amazon Basics Stuck or Lifted Robot Detected

Robot vacuum shows E7 and stops; often occurs when the unit is lifted or stuck under furniture.

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Possible Causes

Robot hung on threshold or cable, Front caster wheel jammed, Cliff sensors detecting drop while robot is supported, Internal tilt sensor triggered

How to Fix / Troubleshooting

Safety first: Turn OFF the robot before freeing it from any obstruction.

  • 1. Relocate the robot: Move the robot to an open, flat area away from cables, thresholds, and furniture skirts.
  • 2. Inspect front caster wheel: Flip the robot over and spin the front caster wheel. Remove hair or debris wrapped around the axle. Ensure the caster can swivel freely.
  • 3. Check for body damage: Look for bent plastic or deformed bumpers that might cause the robot to sit unevenly.
  • 4. Restart cleaning: Power ON the robot and start a cleaning cycle. If E7 appears immediately, the internal tilt or stuck detection may be malfunctioning.
  • 5. Advanced diagnosis: Persistent E7 on level ground can indicate a faulty tilt sensor or miscalibrated cliff sensors. These components are mounted on the main PCB or sensor board and may require replacement by a technician.
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Repair Difficulty

Easy 2/5

Required Part

Front Caster Wheel Assembly
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