Amazon Basics Mobility and Obstacle Handling Limitation

Robot vacuum frequently gets stuck on thresholds, rugs, or cables.

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Possible Causes

Worn drive wheels, Weak wheel motors, Low ground clearance due to debris, Loose floor coverings or cables

How to Fix / Troubleshooting

Safety first: Turn OFF the robot before freeing it from obstructions.

  • 1. Prepare the environment: Remove loose cables, small rugs, and high-threshold obstacles from the cleaning area where possible.
  • 2. Inspect drive wheels: Check the rubber treads for wear or damage. Replace the drive wheel modules if the treads are smooth or cracked.
  • 3. Clean wheel wells: Remove debris from around the wheels and suspension to restore full movement.
  • 4. Adjust placement of rugs: Secure rug edges with tape or move them to reduce curling that can trap the robot.
  • 5. If the robot still lacks climbing ability: The wheel motors may be weakening and the wheel modules may need replacement.
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Repair Difficulty

Easy 2/5

Required Part

Drive Wheel Motor Module
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