Robot vacuum will not start cleaning; app or top LEDs show E1 shortly after pressing Start.

Safety first: Turn the robot OFF using the power switch on the side or bottom (if present) and remove it from the charging dock. Do not work on the robot while it is powered or charging.

• 1. Remove the main brush: Turn the robot upside down on a soft surface. Release the main brush cover latch and lift off the cover. Pull out the main brush.
• 2. Clean hair and debris: Use the included cleaning tool or scissors to cut away hair and threads from the bristles and the ends of the brush. Pay special attention to the brush end caps.
• 3. Check brush bearings and end caps: Remove the end caps from both sides of the brush (if removable). Clean out any wrapped hair or dust. Ensure the brush spins freely when rotated by hand.
• 4. Inspect the brush housing: Look inside the main brush cavity for lodged objects (toys, stones, cable ties). Remove any obstructions.
• 5. Test the brush motor: With the brush removed, power the robot ON and start a cleaning cycle. If E1 still appears and the brush motor does not spin, the main brush motor or gearbox may be failing.
• 6. Reassemble and retest: Reinstall the brush and cover, ensuring the brush is seated correctly in the drive slot. Start a short cleaning run.
• 7. If the error persists: The main brush motor assembly or main brush module for your specific Amazon Basics robot vacuum model likely needs replacement. This usually involves removing the bottom cover, disconnecting the motor harness from the main PCB, and swapping the module. If you are not comfortable opening the unit, contact a qualified technician.