Bagotte App Connectivity / Cloud Communication Issue

Robot vacuum cannot connect to the mobile app even though Wi‑Fi setup appears correct.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Outdated firmware on robot, Router firewall blocking connection, Wi‑Fi antenna damaged, Cloud service region mismatch

How to Fix / Troubleshooting

Safety: No internal electrical risk; avoid opening the robot unless necessary.

Steps:

  • Update app: Ensure you have the latest version of the Bagotte app installed.
  • Check firmware: If the robot appears in the app, check for firmware updates and apply them.
  • Network settings: Ensure your router allows outbound connections and that AP isolation is disabled.
  • Re-pair robot: Remove the robot from the app and add it again using the pairing procedure.
  • If still failing and Wi‑Fi LED behaves abnormally: The internal Wi‑Fi module or antenna may be damaged and require replacement.
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Repair Difficulty

Medium 3/5

Required Part

Wi‑Fi Module / Antenna
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