C14
Ecovacs
Charging Circuit / Dock Communication Error
Robot vacuum reports C14 and will not charge; charging indicator may flash or remain off.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Dirty or corroded charging contacts, Faulty charging dock, Damaged charging cable, Internal charging board failure
How to Fix / Troubleshooting
Safety first: Unplug the charging dock from the wall before cleaning.
- Clean contacts: Wipe the robot's charging pads and dock contacts with a dry cloth. For light corrosion, use a cotton swab with a small amount of isopropyl alcohol and let dry.
- Check dock power: Plug the dock into a known-good outlet and confirm the dock's power light is on.
- Align robot correctly: Place the robot on the dock, ensuring the contacts align and the robot acknowledges charging.
- Try another outlet or dock: If available, test with a different Ecovacs dock or power adapter.
If C14 persists: The internal charging board or battery protection circuit may be faulty and require professional service.
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Repair Difficulty
Hard
4/5
Required Part
Charging Dock or Internal Charging Board
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