Ecovacs Wi‑Fi Connectivity / Communication Issue

Robot vacuum's Wi‑Fi will not connect or frequently disconnects from the Ecovacs app.

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Weak Wi‑Fi signal at dock, 5 GHz network instead of 2.4 GHz, Router security incompatibility, Internal Wi‑Fi module fault

Safety first: No electrical disassembly required; do not open the robot for this issue.

Check network: Ensure your router broadcasts a 2.4 GHz network compatible with Ecovacs robots.
Move dock: Place the dock closer to the router or in an area with stronger signal.
Reset Wi‑Fi: Follow the user manual to reset the robot's Wi‑Fi (usually by holding specific buttons) and re-add it in the app.

If connection still fails on multiple networks: The internal Wi‑Fi module on the main board may be defective and require board replacement.

Medium 3/5

Main Control Board (Wi‑Fi Module)

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