E11
Gorenje LiDAR / Laser Distance Sensor Failure

Robot vacuum reports E11 or LDS/LiDAR error; top turret does not spin or mapping fails.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Dust inside LiDAR window, Jammed LiDAR turret, Faulty LiDAR motor, Failed LiDAR sensor board

How to Fix / Troubleshooting

Safety first: Turn the robot OFF before touching the LiDAR turret.

Steps to try:

  • 1. Inspect LiDAR turret: On models with a raised round turret, gently try to rotate it. It should spin freely.
  • 2. Clean LiDAR window: Wipe the top and side windows of the turret with a soft, dry cloth. Do not use abrasive cleaners.
  • 3. Remove obstructions: Ensure no stickers, tape, or decorative covers are blocking the turret.
  • 4. Test spin: Power ON and start a cleaning cycle while observing the turret. If it does not rotate or makes grinding noises, the LiDAR motor may be jammed or failed.
  • 5. Service replacement: LiDAR modules are delicate and usually replaced as a complete unit. Contact a Gorenje service center to replace the LiDAR assembly if E11 persists.
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Repair Difficulty

Professional Required 5/5

Required Part

LiDAR Sensor Module
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