E17
Gorenje
Wi‑Fi Communication Module Failure
Robot vacuum reports E17 or Wi‑Fi module error; cannot connect to app or loses connection frequently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Faulty Wi‑Fi module on PCB, Antenna cable disconnected, Firmware bug, Router incompatibility
How to Fix / Troubleshooting
Safety first: No internal high‑voltage work is required for basic checks.
Steps to try:
- 1. Reboot robot and router: Turn the robot OFF/ON and restart your Wi‑Fi router.
- 2. Check Wi‑Fi band: Ensure your router broadcasts a 2.4 GHz network, as many robot vacuums do not support 5 GHz.
- 3. Re‑add device in app: Remove the robot from the Gorenje app and add it again following the pairing instructions.
- 4. Update firmware: If pairing succeeds briefly, check for and install any firmware updates.
- 5. Internal antenna check (advanced): Open the top cover and verify the Wi‑Fi antenna cable is firmly connected to the PCB and not damaged.
- 6. Replace main PCB: Persistent E17 errors usually require replacement of the main control board with integrated Wi‑Fi module.
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Repair Difficulty
Hard
4/5
Required Part
Main Control PCB
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