Robot vacuum frequently gets stuck on door thresholds, rugs, or cables.

Safety first: Turn OFF the robot before freeing it from obstacles.

Steps to try:

• 1. Prepare the environment: Remove loose cables and very thick rugs from the cleaning area or secure them.
• 2. Check wheel tread: Inspect the rubber on both drive wheels. If smooth or cracked, replace the wheel assemblies.
• 3. Test suspension: Press each wheel up and down; it should move freely. If stuck, clean the suspension area.
• 4. Start with full charge: Ensure the robot begins cleaning with a fully charged battery to maximize climbing ability.
• 5. Use virtual walls/no‑go zones: If supported by your Gorenje model, set no‑go zones in the app around problem areas.