Robot vacuum leaves scratch marks or scuffs on delicate floors.

Safety first: Turn OFF and flip the robot over before inspection.

Steps to try:

• 1. Inspect main brush: Look for stones, metal pieces, or hard plastic lodged in the bristles. Remove carefully.
• 2. Check brush guard: Ensure the plastic guard is intact and not cracked with sharp edges.
• 3. Examine wheels: Inspect drive and caster wheels for embedded grit or sharp damage. Clean or replace as needed.
• 4. Check underside screws: Confirm all bottom plate screws are fully seated and not protruding.
• 5. Test on inconspicuous area: After cleaning/repairs, test the robot on a less visible floor area to confirm no further scratching.