iHome
Cloud or Local Network Communication Issue
Robot vacuum does not respond to app commands, but cleans normally using the physical buttons.
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Possible Causes
Robot offline from Wi‑Fi, App not linked to correct account, Router blocking robot traffic, Wi‑Fi module partially failing
How to Fix / Troubleshooting
Safety first: No internal access is required for network troubleshooting.
- 1. Check Wi‑Fi indicator: Verify that the robot's Wi‑Fi LED (if present) is lit and not blinking error codes.
- 2. Confirm network: Ensure your phone is on the same 2.4 GHz network used during robot setup.
- 3. Reboot devices: Restart the robot, your phone, and your router.
- 4. Re‑add robot: Remove the robot from the iHome app and perform the Wi‑Fi setup process again.
- 5. Firmware update: Once connected, check for firmware updates.
- 6. Hardware check (advanced): If the robot cannot connect at all, the Wi‑Fi module or antenna may be faulty and require replacement.
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Repair Difficulty
Easy
2/5
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