Robot shows E15 and will not start, often after long storage
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Use only the original ILIFE charger and dock. Do not attempt to jump‑start the battery with other power sources.
Step-by-step:
- Check dock and adapter: Confirm the dock has power and the adapter is warm after 10–15 minutes of being plugged in.
- Charge for extended time: Place the robot on the dock and leave it charging for at least 4–6 hours, even if no lights appear initially.
- Power reset: After extended charging, turn the main switch OFF and ON, then try to start a cleaning cycle.
- Inspect battery (advanced): If comfortable, remove the bottom cover to access the battery pack. Ensure the battery connector is firmly seated on the main board.
If E15 persists after long charging: The battery pack is likely defective and must be replaced with a compatible ILIFE battery of the same voltage and capacity. Dispose of the old pack according to local regulations.