ILIFE
App Connectivity / Cloud Control Issue
Robot vacuum does not respond to app commands but cleans normally via buttons
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Possible Causes
Robot offline due to Wi‑Fi drop, App version outdated, Cloud server issue, Wi‑Fi module partially failing
How to Fix / Troubleshooting
Safety first: Ensure your home network is secure and stable.
Step-by-step:
- Check robot Wi‑Fi indicator: Confirm the robot shows connected status (per manual).
- Verify phone network: Ensure your phone has internet access and is not on a guest network blocking devices.
- Update app: Install the latest version of the ILIFE or supported app.
- Reboot devices: Restart the robot, your router, and your phone.
- Re‑add robot: Remove the robot from the app and add it again using the pairing procedure.
If the robot cannot be added back to the app but still cleans locally, the Wi‑Fi module may be failing.
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Repair Difficulty
Easy
2/5
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