Error 10
iRobot Internal Electronics / Firmware Fault

Robot vacuum says “Error 10: Please open the iRobot HOME App for help” or “Internal error” and refuses to start.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Firmware corruption, Internal communication error between boards, Moisture intrusion on main board, Faulty main control board

How to Fix / Troubleshooting

Safety first: Ensure the robot is dry and has not been exposed to liquids. Do not charge or operate a wet robot.

Steps to resolve:

  • Reboot the robot: Perform a soft reset (hold CLEAN for the recommended time until you hear a tone). Allow the robot to fully restart.
  • Check the app: Open the iRobot HOME app and look for specific guidance or firmware update prompts. Install any available updates with the robot on the Home Base and good Wi‑Fi.
  • Power cycle: Remove the robot from the base, turn it off, wait 1–2 minutes, then turn it back on and dock it again.
  • Inspect for moisture: Check for signs of liquid spills or corrosion around the battery compartment and contacts. If moisture is suspected, stop using the robot and allow it to dry in a warm, dry area for at least 24 hours (do not use heat sources).

When to replace parts: If Error 10 persists after resets and updates, the main control board may be defective and typically requires professional replacement.

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Repair Difficulty

Professional Required 5/5

Required Part

Main Control Board
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