Robot vacuum shows E6 and stops, sometimes after climbing onto a rug or threshold.

Safety: Turn OFF the robot before freeing it.

• 1. Free the robot:
  • Lift the robot off any threshold, cable, or thick rug where it is stuck.
  • Place it on a flat, hard floor.
• 2. Check wheel movement:
  • Press each drive wheel up and down to ensure the suspension moves freely.
  • Remove any debris or hair that may be jamming the wheel arms.
• 3. Clear the area:
  • Remove loose cables, high thresholds, or thick rug edges from the cleaning area, or use boundary strips if your Kyvol model supports them.
• 4. Test again:
  • Power ON and start a cleaning cycle on open floor.
  • If E6 appears even on flat surfaces, a wheel position sensor or motor may be faulty.
• 5. Service:
  • Inspect wheel modules and wiring; replace the affected wheel assembly or consult a technician.