Robot vacuum displays F13 and may not connect to the app or Wi‑Fi network.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: No electrical disassembly is required; do not open the housing.
Steps:
- 1. Restart robot and router: Turn the robot OFF for 1–2 minutes. Restart your Wi‑Fi router. Then power the robot back on.
- 2. Reset network settings: Use the robot’s controls or the Miele app to reset Wi‑Fi settings (consult the user manual for the exact button sequence). Reconfigure the connection to a 2.4 GHz network if required.
- 3. Check Wi‑Fi signal: Ensure the charging station is within good Wi‑Fi coverage. Move the dock closer to the router if necessary.
- 4. Firmware update via app: If the robot can connect intermittently, check for firmware updates and install them.
When to call a technician: If F13 persists and the robot cannot connect to any network despite correct settings, the Wi‑Fi module or antenna inside the robot may be defective. Professional service is required to replace the communication module or main PCB.