E13
Philips
Charging Dock / Charging Circuit Fault
Robot vacuum shows E13; app may say 'Charging error' or 'Cannot charge'.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
No power to charging dock, Dirty or oxidized charging contacts, Faulty dock power adapter, Failed charging circuit on robot main board
How to Fix / Troubleshooting
Safety first: Unplug the charging dock from the wall before cleaning contacts.
- Check outlet and adapter: Plug another device into the same outlet to confirm power. Inspect the Philips dock power adapter and cable for damage.
- Verify dock LED: Plug the dock back in and confirm that its indicator light is on (if equipped). If not, the adapter or dock may be faulty.
- Clean charging contacts: Wipe the metal contacts on both the dock and the robot with a dry cloth. For stubborn oxidation, use a cotton swab lightly moistened with isopropyl alcohol and let dry.
- Align robot on dock: Place the robot on the dock manually, ensuring the contacts align properly. Look for the charging icon on the robot or in the app.
- Try another outlet: Move the dock to a different wall socket to rule out wiring issues.
- Persistent E13: If the robot still will not charge, the dock, power adapter, or the robot's internal charging circuit may be defective. Test with a known-good Philips dock if possible; otherwise, seek service.
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Repair Difficulty
Medium
3/5
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