Error 24
Roborock
Mop Lifting Mechanism Jam or Sensor Fault
Roborock robot vacuum with mopping lift feature reports “Error 24” / “Mop module error” and cannot raise or lower the mop.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Debris jammed in mop lifting arms, Mop module not fully installed, Mop lift motor failure, Position sensor misread
How to Fix / Troubleshooting
Safety first: Power off the robot and remove the mop pad and mop bracket.
Step-by-step:
- Inspect lift arms: Look under the rear of the robot where the mop bracket attaches. Remove any debris or hair around the moving arms.
- Check bracket fit: Ensure the mop bracket is not warped and can slide into place smoothly.
- Reinstall and test: Reattach the mop bracket and pad, power on the robot, and start a mopping task. Listen for the lift motor operating.
If the mop does not move or the error persists: The mop lift motor or sensor may be defective and require internal repair.
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Repair Difficulty
Hard
4/5
Required Part
Mop Lift Motor Assembly
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