How to Fix / Troubleshooting

Safety first: Turn off the robot and place it upside down on a soft surface.

Step-by-step:

Inspect both drive wheels: Rotate each wheel by hand. They should turn smoothly with some resistance from the gearbox.
Remove wrapped debris: Use scissors and tweezers to cut and pull away hair, threads, or carpet fibers wrapped around the wheel axles.
Check wheel wells: Look for small objects (stones, toys, etc.) jammed around the wheels. Remove any obstructions.
Test suspension: Press each wheel up and down to ensure the suspension moves freely. Clean any dirt buildup around the moving parts.
Power cycle and test: Turn the robot back on and run a short cleaning cycle in an open area.

If one wheel still binds or the error recurs: The wheel motor or gearbox may be failing and the entire wheel module may need replacement.

Roborock robot vacuum reports “Error 7” / “Wheel is blocked” and cannot move properly.

Possible Causes