Robot reports E13 and may not respond to commands properly

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Wi‑Fi module firmware glitch, Weak or unstable Wi‑Fi signal, Internal antenna damage, Main PCB communication fault

Safety: Keep the robot on the dock during this procedure.

Reboot robot: Turn the robot OFF (or press and hold the power/clean button per manual) to reboot, then turn it back ON.
Check Wi‑Fi: Ensure your 2.4 GHz Wi‑Fi network is active and the signal is strong near the dock.
Re-pair in app: Open the SharkClean app, remove the robot, then add it again following the pairing instructions.

If E13 persists and the robot cannot maintain connection, the Wi‑Fi module or main board may be defective.

Medium 3/5

Wi‑Fi Module on Main PCB

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