E18
Shark Front Wheel / Caster Error

Robot announces E18 and may not start cleaning or may stop near obstacles

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Possible Causes

Front caster wheel jammed with hair, Caster axle seized, Caster not seated properly, Caster sensor (if equipped) not reading rotation

How to Fix / Troubleshooting

Safety: Turn the robot OFF.

  • Remove front caster: Flip the robot over. Pull the front caster wheel straight up to remove it from its socket.
  • Clean wheel and axle: Remove hair and debris from around the wheel and the axle. Ensure the wheel spins freely.
  • Clean socket: Remove any debris from the caster socket in the robot.
  • Reinstall: Push the caster back into place until it clicks and rotates freely.
  • Test: Power on the robot and start a cleaning cycle.

If E18 persists and the wheel does not spin freely, replace the front caster assembly.

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Repair Difficulty

Easy 2/5

Required Part

Front Caster Wheel Assembly
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